Refund policy

1. Our Promise

We want you to love what you ordered. If something's not right, we'll make it right. If you're not 100% satisfied with your purchase, we're here to help with easy returns and refunds.

2. What Products Can Be Returned

Eligible for return:

  • All canvas wall art in new, unused condition with original packaging

Not eligible for return:

  • Final sale and clearance items
  • Personalized and custom-commissioned artwork

3. Return Timeframe

Returns are accepted within 30 days from the date of delivery. After 30 days, sales are final.

4. Item Condition Requirements

To qualify for a return, items must:

  • Be unused and in their original condition
  • Be in their original packaging
  • Not have been hung, installed, or mounted
  • Include all original inserts — hanging hardware, certificate of authenticity (when applicable), and any care cards

5. How to Start a Return

To begin a return, email [email protected] within 30 days of delivery with:

  • Your order number
  • The item(s) you'd like to return and the reason
  • Photos of the item if it arrived damaged or incorrect

Once approved, we'll send return instructions and the return address. Items shipped back without first requesting a return will not be accepted.

6. Return Shipping Costs

Damaged, defective, or wrong-item-shipped: We cover return shipping and send you a prepaid label.

Change of mind, wrong size, or any other reason: The customer is responsible for return shipping and for packaging the artwork safely for transit. Typical return shipping costs around $20 USD via standard carriers.

7. Refunds & Exchanges

Refunds: Once we receive and inspect your return, your refund is issued to the original payment method within 5 business days or less.

Exchanges: Exchanges are available for damaged, defective, or incorrect items only. We'll ship a free replacement at no cost to you. Please contact us within 30 days of delivery to request an exchange.

For change-of-mind or wrong-size situations, please initiate a return and place a new order for the correct item.

8. Contact Us

For any questions about returns or exchanges, contact us at:

9. Additional Terms

Restocking Fee: A 20% restocking fee is deducted from the refund on change-of-mind returns. Returns for damaged, defective, or wrong-item-shipped issues are exempt from the restocking fee.

Partial Returns: You don't have to send back an entire order to receive a refund on individual items. Partial returns are welcome.

Policy Updates: We may update this policy from time to time. Please review the latest version on this page before initiating a return.

Damaged, Incorrect, or Lost Packages: See our Shipping Policy for details.


Authenticity guarantee
Every work sold on Noirci Studio is verified under our published verification standard: a named artist, a documented portfolio, and a confirmed original behind every print. We stand behind that.

If, within 60 days of delivery, you can show that a work you purchased does not meet that standard, contact us at the email on our contact page with your order number and the basis for your concern. If we confirm the work was misattributed, not backed by an original, or otherwise not as represented, you receive a full refund including shipping, and we arrange return of the work at our cost. This guarantee is in addition to, not instead of, the standard return policy above.